Customer Service Manager - State Farm Agent Team Member
Full Time • Philadelphia, PA
Responsive recruiter
Benefits:
- Simple IRA
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Lead. Organize. Support. Grow.
We’re seeking a highly organized, people-focused, bilingual (English/Spanish) Office Manager to oversee daily operations and ensure the smooth running of our thriving insurance agency. This role is perfect for a professional who thrives in a leadership position, values exceptional customer experiences, and enjoys guiding a team toward shared goals.
As the Office Manager, you’ll coordinate daily workflows, mentor team members, and step in to resolve complex client issues—playing a central role in our agency’s success. You’ll also have opportunities to take on new responsibilities, with room to grow into higher-level leadership or sales-focused roles if desired.
What You’ll Do:
- Oversee office operations and customer service team performance
- Develop and maintain efficient processes and service standards
- Manage scheduling, workflow, and resource allocation to meet client needs
- Handle escalated client inquiries with professionalism and care
- Train, coach, and mentor team members to ensure consistent quality service
- Collaborate with the agency owner to support business goals and growth initiatives
What You Bring:
-
Bilingual in English and Spanish (required)
- 3+ years of customer service experience, with at least 2 years in a leadership or managerial role
- Strong leadership, organizational, and multitasking abilities
- Excellent communication and conflict-resolution skills in both English and Spanish
- A proactive mindset with the ability to anticipate needs and improve processes
- Comfort working in a fast-paced, client-focused environment
- Insurance experience a plus, but not required
Why You’ll Love It Here:
- Competitive pay with performance-based bonuses
- Supportive, team-oriented agency culture
- Opportunities for career advancement, including sales or account management paths
- Licensing assistance for qualified candidates interested in expanding responsibilities
- The satisfaction of making a real impact in your community
If you’re ready to take ownership of operations, lead a dedicated team, and help clients feel supported and protected—in both English and Spanish—apply today and let’s grow together.
Compensation: $50,000.00 - $70,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. If you want to work in an environment that is fun, challenging, and rewarding, then Kevin Lowber - State Farm Agent may be the right fit for you!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Philadelphia-Juniata Park neighborhood; licensed in PA, NJ, DE.
- I have been a State Farm agent since 2001.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.
- I am a proud graduate of Temple University (Go Owls!).
- Additional languages spoken: Spanish
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none